Our Office Policies

Do I have to schedule an appointment?

Yes, it’s best that you have an appointment in advance. We recommend scheduling 3-5 days prior to your specific time. Occasionally, you may be able to schedule same day, walk-in or schedule the following day. It’s still best to call, email or schedule online ahead of time for your service.

When scheduling with us we require a credit card to hold the appointment, the card is kept on file and will be charged if you no call, no-show, or cancel less that 24 hours’ notice.

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We have a 24 hour cancellation policy. Notice of cancellations must be made 24 hours in advance of the scheduled appointment time. If a cancellation is not made within the 24 hour period, fees will apply.

***Please note, we require a 24-hour notice for cancellations or rescheduling. Cancellations made within 24 hours or no-shows will incur a $50 fee. There are no refunds for cancellation fees, all sales and services are final. We appreciate your understanding and cooperation in helping us provide the best possible service to all of our clients.***

What is your gift certificate policy?

Gift certificates can be purchased in any denomination. They are non-refundable or exchangeable and are not honored if lost or stolen. They expire one year from the date of purchase. After that date, they will be honored for the face value of the gift card – for five years after the date of purchase. Gift certificates may be used as one per visit, unless you will be using one towards massage and one towards another of our services. We do not honor any discounts with third-party gift cards, such as spa week.

All prices are subject to change at any time. All of our services and gift certificates are non-refundable. Pricing is non-negotiable. Discounts cannot be combined.

Do you accept Insurance?

We do not accept insurance at the present time.

No Show Policy

This policy has been established to help us serve you better.

It is necessary for us to make appointments in order to see our patients as efficiently as possible. No-shows cause problems that go beyond a financial impact on our practice. When an appointment is made, it takes an available time slot away from another patient.

No-shows delay the delivery of care to other patients that are on time for their appointment.

A “no show” is missing a scheduled appointment or not contacting us to cancel 24 hours in advance of an office visit. Especially after you have been notified to confirm your appointment in advance.

We understand that situations such as medical emergencies occasionally arise when an appointment cannot be kept and adequate notice is not possible. These situations will be considered on a case by case basis.

A charge will be assessed for each no show office visit appointment if less than 24 hours’ notice is given.

Please understand that this charge is entirely the patient’s responsibility.

Thank you for understanding!

PHYSUR HEALTH AND WELLNESS, COLONIC BY ME

OFFICE MANAGER

Tiffany Puesan